info@seafieldpark.co.uk
01665 720628

FAQ’s

Here we have pulled together a selection of the most commonly asked questions.  These are in addition to, and do not replace, our full booking terms and conditions.

1. How do I get to Seafield Caravan Park?

The Park is located at Seafield Road, Seahouses, Northumberland, NE68 7SP, and is on the main road from Seahouses to Bamburgh.  A map and directions can be found on our website: Location Map 

2. How do I pay, and when is my balance due?

The easiest way to pay for your holiday is by debit/credit card when booking.

All booking require a £75 non-refundable deposit and the balance is due 6 weeks prior to your arrival date.  For bookings made within 6 weeks of arrival, the full balance is due at the time of booking. (Please note that balance may be due sooner if you take advantage of one of our offers).   

Balances of holiday payments can be done easily by bank transfer, quoting your booking reference.  Our bank details for payments are included in your holiday deposit confirmation. 

3. I can’t find my confirmation, how do I request a new copy?

If you confirmation was emailed to you, have you checked your junk or spam email folders? The email will be from info@seafieldpark.co.uk.  If you still cannot you’re your confirmation or if you had a postal copy, then please contact us on 01665 720 628 or email info@seafieldpark.co.uk to request a new copy. 

4. Can I change my booking?

If you need to make changes to your booking, then please contact us on 01665 720 628 or email info@seafieldpark.co.uk. Please note that an amendment fee of £15 per amendment will apply.

Number of days
before start of your holiday

Amendment Allowed

Fee

Conditions

28 days or more

Change of arrival date

£15

If the new dates are at a higher tariff, then the difference in the two prices will be charged, plus amendment fee.

27 days or less

Yes (excluding change of date)

£15

Any difference in price will be charged, plus amendment fee.

6 days or less

No

£15

Your booking will be treated as cancelled.  If we rebook/re-let, we will refund any monies recouped, less any deposit and amendment fee


5. I need to cancel my booking. What do I do?

If you need to cancel you booking, then please contact us in writing by email to info@seafieldpark.co.uk or to Seafield Park, Seafield Road, Seahouses, NE68 7SP. 

If you cancel your holiday, you remain responsible for full payment of your holiday. We, therefore, advise you to take out cancellation protection or your own travel insurance at the time of booking. 

If you leave early for any reason, no refund will be given.

Please see our full booking terms & conditions for details of our cancellation protection plan. 

On payment of the appropriate fee, our cancellation protection will release you from any outstanding charges and ensure the return of all monies paid (less any deposit paid and cancellation protection premium), if you have to due to illness, accident, death or maternity, jury service or unemployment by redundancy, of any member of your party. Satisfactory evidence of why you have had to cancel, such as a doctor’s certificate or court notification will be required.

If you do not have cancellation protection or you are not cancelling for one of the reasons covered, then if we are able to rebook/re-let the cancelled booking, we will refund to you whatever monies we are able to recoup to mitigate the loss, less any deposit paid, the cancellation protection premium if paid, and an amendment fee. 

Very occasionally, in exceptional circumstances, we may have to cancel your Booking. If we do so we will tell you as soon as possible. You will then be offered the option of a full refund (less any cancellation protection premium paid) or an alternative holiday booking with us.

Where a refund is due, we will process it as soon as possible by the original payment method used by you to pay, whether this be bank transfer, credit or debit card, cheque or cash or by such other means as are agreed with you. 

6. What if I am unable to travel due to adverse weather?

In the event of adverse weather, your booking will only be refunded if the park is closed in the interests of health and safety.  If you cannot travel on the day to the park, due to adverse weather, we will do our best to move your booking to an alternative date, but refunds will not be provided.  If the new dates are at a higher tariff, then the difference in the two prices will be charged. We recommend taking out suitable travel insurance. 

7. What are the check in and out times for my booking?

Hire accommodation is available from 3.00 pm.
Please contact us in advance if you expect to arrive later than 5.00 pm so we can make arrangements for you to collect your keys. 
On your day of departure we request that you vacate your accommodation by 10.00 am.

Touring pitches are available from 2.00 pm and must be vacated by 1.00 pm on your departure day.

8. Where can I park my car?

There is 1 allocated car parking space per holiday home or lodge.  This is a standard size parking bay suitable for average-size cars, but not for longer wheel base vehicles, such as vans or motorhomes etc.  Additional cars can be parked in The Ocean Club car park.

For touring pitches, there should be adequate space for 1 average-size car on each pitch.  If you require additional space, please contact the park office. 

Day visitors are asked to park in The Ocean Club car park.  Please note that this is a private car park and only for us by guests using our facilities or staying on the park. 

9. How many people are allowed in the accommodation?

A maximum of 6 people are allowed in any of our holiday hire accommodation, which includes adults, children and infants.  Your booking must include all people staying overnight for all or part of your holiday. 

10. Do I need to bring towels?

You will need to bring towels if you are staying in our holiday homes or deluxe holiday homes. Bath towels are provided in our lodges, and both bath and swimming pool towels are included in our deluxe lodge. Towels are not included for our touring pitches. 

Towel hire is available, on payment of the appropriate charge, per person per week (or part week).  Please contact the park office on 01665 720 628 or email info@seafieldpark.co.uk to add these to your booking. Swimming pool towel hire is also available from The Ocean Club reception.

11. Is bed linen included?

All hire accommodation includes bed linen, with beds made up for your arrival.

12. What facilities does my accommodation have? What do I need?

A full list of what is included in your accommodation can be found on our website: What’s included in your accommodation

13. Can I hire a cot or high chair?

Yes, we have cots and high chairs available for hire at a small charge.  Cot linen is not provided with the cots.  We kindly request that you book these in advance to ensure availability.  Please contact the park office on 01665 720 628 or email info@seafieldpark.co.uk to add these to your booking.

If you are staying in a lodge or the deluxe lodge, cots and high chairs are provided free of charge. 

14. Can I remove or add extras to my holiday?

Yes, a list of our extras are available in our brochures and in the accommodation pages on our website.  Please contact the park office on 01665 720 628 or email info@seafieldpark.co.uk to add these to your booking.

15. Are pets allowed in the accommodation?

We have a range of pet-friendly holiday homes and lodges available for hire. Dogs/pets must be added to your holiday at the time of booking, and you will be charged the relevant fee. A maximum of 2 pets is allowed in our accommodation. 

Dogs must never be left unattended in the accommodation or anywhere else on the park. No dangerous breeds or apparently aggressive dogs will be allowed. The dog is the responsibility of its owner at all times, and no responsibility will be taken by us for any damage caused by it.

16. Are pets allowed in The Ocean Club?

Pets are welcome in our coffee shop, which is open daily. Please use the separate dog entrance to the left of the main entrance to enter the pet-friendly area.

17. Is access to the leisure facilities included in the price of my holiday?
Use of The Ocean Club leisure facilities is included in your holiday. Access is at management discretion and a pool band system is in operation during bank holidays and school holidays. Charges apply for use of some facilities. Please ensure you and your party adhere to the rules of the Ocean Club. No refunds will be given if these facilities are closed for operational or maintenance reasons. Full terms and conditions can be found on The Ocean Club website.

18. Where can I find the swimming pool times?
The current pool timetable can be found on The Ocean Club website: Swimming Pool timetable

19. Are there any restrictions on access to the pool and gym?

For health and safety reasons, there are some restrictions on access to our swimming pool and state-of-the-art gym facility.  For applicable rules in our leisure facility, please look on The Ocean Club website or contact a member of the leisure team on 01665 721 600, or email info@ocean-club.co.uk

Cancellation Protection Plan

For cancellation protection to be valid, the appropriate charge must be paid for at the time of booking. (Hire Accommodation £40, Touring Pitch £15 per caravan/pitch per week or part week)

The available funds of the schemes will absolve you from any outstanding liability and ensure the return of all monies paid (less the non-refundable deposit and cancellation protection premium), if you have to cancel in advance due to illness, accident, death or maternity of any member of your party, or jury service or unemployment by redundancy, of the person who made the booking.

In the event of a cancellation please advise in writing as soon as possible. Satisfactory evidence of why you have had to cancel to support your claim, such as a doctor’s certificate or court notification will be required. (see condition 6.3).