Booking Terms and Conditions
These are the terms and conditions (“Booking Terms”) which apply when you book a holiday home (“Accommodation”) or a motor home pitch (“Pitch”) at our caravan site (“Seafield”).
- Information about us and you
1.1 When you book your Accommodation or Pitch your agreement will be with Strathearn Leisure Parks Limited, a company registered in England and Wales under company number 00631554 with our registered office at Seafield Park, Seahouses, Northumberland NE68 7SP, (“we”, “us”, “our”). Our VAT number is 297 865 973.
1.2 The person(s) named in the booking information is our customer and references to “you” and “your” refer to such person(s). Your Booking may not be transferred to anyone else.
1.3 You may only make a Booking if you are at least 18 years old.
2. How the contract is formed between you and us
2.1 If you are making a Booking on our website please take the time to read and check your Booking at each stage of the booking process. Please notify us of any errors in pricing or changes to your details that impact on your Booking as soon as you become aware of them. We cannot be held responsible if a change in your details means we can no longer accommodate you at Seafield.
2.2 We will confirm your Booking by sending you a letter or e-mail that confirms we have availability for your party on the dates you requested when you made the Booking (“Booking Confirmation”). The Contract between us will only be formed when we send you the Booking Confirmation.
2.3 If we are unable to accommodate your Booking, we will not process your Booking and we will not issue a Booking Confirmation.
2.4 It is only the number of people and pets on the Booking Confirmation who can use our Accommodation and Pitches. Please check this as soon as you receive it and make sure you tell us if any of the details of your Booking change after you’ve booked.
2.5 The total number of people coming with you (including children and babies) must not be more than the maximum capacity which we specify for the Accommodation or Pitch which you occupy. For Accommodation, the maximum number of guests is 6 and the maximum number of pets is 2.
2.6 You must inform us if more than half of your party comprises persons aged between 17 and 25. We reserve the right to refuse such a Booking.
2.7 You must inform us if you wish to book a single sex party of more than 2 people and provide the age of each member of the proposed party. Bookings from large single sex parties will not normally be accepted (i.e. Hen/Stag Parties).
3. Price of Accommodation and Pitches
3.1 The prices shown on our website are indicative only, and the final price for your Booking will be as set out in our Booking Confirmation.
3.2 It is always possible that, despite our reasonable efforts, our indicative prices on our website may be incorrect. Should we discover an error in the indicative price of your Booking, we will confirm this and you can decide whether or not to contract for the correct indicative price. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to fulfil your Booking to you at the incorrect (lower) price.
3.3 The price of a Booking includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your Contract and the date of your stay, we will adjust the VAT you pay.
3.4 Special offers and discounts, including any last minute discounts, are applied to new bookings only, from the date that the offer or discount is released. They will not be applied retrospectively to existing bookings.
4. How to pay
4.1 Our preferred method of payment for bookings is by BACS bank transfer, quoting your booking reference number (reservation number). Our bank details are: Sort Code: 20-.58-25, Account No. 90946516. Alternatively, you can pay for your booking using a debit or credit card. An extra charge will apply for use of a business credit card.
4.2 Accommodation – a non-refundable deposit will be required when you make a Booking for the Accommodation. The balance will be due 6 weeks before commencement of your holiday or upon Booking if the arrival date is less than 6 weeks away. All Bookings for Accommodation are provisional until we have received your deposit.
4.3 Pitches – you must pay the whole price due for the Pitch when you make a Booking.
4.4 It is your obligation to ensure that any balance of payment due to us is paid by the due date. We are not obliged to send any reminder to you. Any reminder which we send to you is out of courtesy. Whether or not are reminders given to you, we are entitled to treat the Contract as terminated and may re-let the Accommodation or Pitch previously reserved for you if full payment is not received by the due date.
5. Cancelling and Changing a Booking
5.1 In the event of cancellation by you, you remain liable for full payment of your holiday. You are therefore advised to take out cancellation protection at time of booking. We regret that in the event of leaving early for any reason, no refunds will be given.
5.2 In the event that we are able to rebook/re-let the cancelled booking we will refund to you whatever monies we are able to recoup to mitigate the loss, less any deposit paid, the cancellation protection premium and an amendment fee (see 5.6).
5.3 We may terminate a Contract with immediate notice if you are in material breach of these Booking Terms or the Rules, without refund. We may also require any person not observing the park Rules or creating a nuisance to leave Seafield.
5.4 Very occasionally, in exceptional circumstances, we may have to cancel your Booking. If we do so we will tell you as soon as possible. You will then be offered the option of a full refund (less any cancellation protection premium paid) or an alternative holiday booking with us.
5.5 Where a refund is due, we will process it as soon as possible by the original payment method used by you to pay, whether this be bank transfer, credit or debit card, cheque or cash or by such other means as are agreed with you.
5.6 If any amendments are made to an existing booking, then please note that an amendment fee of £15 per amendment will apply. Changes to arrival dates must be made with more than 28 days’ notice or the booking would be treated as cancelled and point 5.2 will apply. For other amendments to bookings, with the exception of changing the arrival date, these can be made up to 8 days before the arrival date, on payment of the appropriate amendment fee. If the arrival date is 7 days or less, then the booking will be treated as cancelled, and as above, point 5.2 will apply.
|Number of days
before start of your holiday
|28 days or more||Yes, including change of arrival date||£15||If the new dates are at a higher tariff, then the difference in the two prices will be charged, plus amendment fee.|
|27 days or less||Yes (excluding change of date)||£15||Any difference in price will be charged, plus amendment fee.|
|7 days or less||No||£15||Your booking will be treat as cancelled. If we rebook/re-let, we will refund any monies recouped, less any deposit and amendment fee|
6. Cancellation Protection Plan
6.1 The cancellation protection plan will absolve you from any outstanding liability and ensure the return of all monies paid (less the non-refundable deposit and cancellation protection premium), if you have to cancel in advance due to accident, illness, death or maternity, jury service or unemployment by redundancy, of any member of your party.
6.2 For cancellation protection to be valid, the appropriate charge must be paid for at the time of booking. (Hire Accommodation £50, Touring Pitch £20 per caravan/pitch per week or part week)
6.3 In the event of a cancellation please advise us in writing as soon as possible. Satisfactory evidence of why you have had to cancel, such as a doctor’s certificate or court notification will be required.
|Cancellation Protection Purchased
|Reason for Cancellation||What you’d get back|
|Yes||Illness; Injury; Death;
Jury Service of any member of the holiday party
|8 day or more prior to arrival Full refund, minus any deposit paid and the cancellation protection premium.
7 days or less prior to arrival, 50% refund minus any deposit paid or an amendment fee and the cancellation protection premium. If we rebook/re-let, we will refund any additional monies up to what we are able to recoup minus any deposit paid or amendment fee and the cancellation protection premium.
|Yes||Any Other Reason||If we rebook/re-let, we will refund any monies recouped, less any deposit paid or an amendment fee and the cancellation protection premium.|
|No||Any Reason||If we rebook/re-let, we will refund any monies recouped, less any deposit and an amendment fee|
7.1 If your Accommodation is damaged by you or someone in your party during your stay, we have the right to recover the cost of this from you, including any extra cleaning costs. We may also go into your Accommodation at a reasonable time during your holiday to check the state of things. If there is an emergency we can come into your Accommodation without warning.
8. General rules
8.1 You will have access to the Ocean Club at our discretion. Pool band system in operation during Bank holidays and school holidays. Charges apply for use of some facilities. Please ensure you and your party adhere to the rules of the Ocean Club. No refunds will be given if these facilities are closed for operational or maintenance reasons.
8.2 No tents are permitted at Seafield.
8.3 Travel cots and highchairs may be hired at an additional cost, subject to availability. Please make requests at the time of Booking. Cot linen is provided.
8.4 Dogs/pets are permitted in certain holiday homes and strictly by prior arrangement at the time of Booking at an additional cost. A dog is only allowed on the understanding that it will never be left unattended in the Accommodation or anywhere else at Seafield. No dangerous breeds or apparently aggressive dogs will be allowed. The dog is the responsibility of its owner at all times, and no responsibility will be taken by us for any damage caused by it.
8.5 Accommodation is strictly non-smoking. This includes vaping and e-cigarettes. Non-compliance will be seen as a breach of this Contract and a deep cleaning housekeeping charge will be applied if necessary. As a fire precaution, use of candles is not permitted inside the Accommodation. Properly constructed barbecues are permitted when placed outside, off the ground at least 3 metres from any holiday home or vehicle. Open fires, of any nature, are strictly prohibited.
8.6 Bed linen is provided for the Accommodation but please bring your own towels or arrange beforehand to hire from Seafield at an additional cost.
8.7 A welcome tray of tea, coffee, milk, sugar, biscuits, jam, marmalade, bread and butter is provided in your hire accommodation. If you have a food allergy or special dietary requirement, please refer to the manufacturer’s packaging for allergy information.
8.8 If you leave something behind, let us know as soon as you realise and we will do all we can to find it, although we are not liable if we can’t find it or if it is damaged. If we find it, we will return it to you by Royal Mail second class postage. A standard postage charge of £10 will apply, but for larger items, weighing more than 2 kg, and for additional services such as Recorded Delivery or Special Delivery, an additional charge will apply. We are unable to return items on the Royal Mail Prohibited & Restricted Items list.
- Hire Periods
9.1 Your hire accommodation will be available for your arrival from 3.00 pm, 1pm in lodges – please contact us in advance if you expect to arrive later than 5.00 pm so we can make arrangements for you to collect your keys. On your day of departure we request that you vacate your accommodation by 10.00 am.
9.2 Your Touring Pitch will be available from 2.00 pm and must be vacated on your departure day by 1.00 pm. You will be allocated a Pitch large enough to accommodate your caravan/motorhome according to the size you state at the time of Booking. It is your responsibility to ensure this information is accurate. If the actual size on arrival is larger, we will try to accommodate you, but if we are unable to then no refunds will be given.
10. Our liability
10.1 If we fail to comply with these Booking Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Booking Terms or our negligence, but we are not responsible for any loss or damage that we could not have foreseen. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
10.2 We accept liability for any loss or damage you may suffer as a result of our negligence or wilful default, but otherwise are not liable to you for any loss or damage you suffer. Our liability to you is limited to the cost of your holiday less any non-refundable deposit and the insurance premium, except in the case of death or personal injury.
11. Events outside our control
11.1 We will not be responsible or pay compensation for things beyond our control that destroy, damage or cause unavailability of our Accommodation, Pitches or facilities.
11.2 Some of the things we mean by “things beyond our control” are fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots, industrial action, natural or nuclear disaster, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemics and pandemics.
11.3 In the event of adverse weather, your booking will only be refunded if the park is closed in the interests of health and safety. If you cannot travel on the day to the park, due to adverse weather, we will do our best to move your booking to an alternative date, but refunds will not be provided. If the new dates are at a higher tariff, then the difference in the two prices will be charged. We recommend taking out suitable travel insurance.
11.4 Illness and infectious disease. Let us know if you think you or any of your party have come down with something that may affect any of our other guests. If we become aware, or have reasonable grounds to suspect, that you have contracted a contagious disease or illness that has the potential to infect many people quickly; you and your party may be asked to go home. If this is not possible, then restrictions will be placed upon your activities and movements to prevent the disease or illness being transmitted to other guests.
12. Communications between us
12.1 When we refer, in these Booking Terms, to “in writing”, this will include email.
12.2 If you wish to contact us in writing, or if any paragraph in these Booking Terms requires you to give us notice in writing, you can send this to us by email to [email protected] or by post to Seafield Caravan Park, Seahouses, Northumberland NE68 7SP. We will confirm receipt of this by contacting you in writing, normally by email. If you wish to cancel or change your Booking, please see paragraph 5.1 for how to tell us this.
12.3 If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us in your Booking.
13. Brochure and Website accuracy
13.1 We have taken all care to make sure the details on this website and in our brochure and other literature are correct at time of going to print. However, we cannot accept responsibility for any errors or the results of these. Please note that photographs of accommodation are examples only and furnishings, layout and decoration may vary. We are not responsible to you for unforeseen events or matters over which we have no control.
14. Other important terms
14.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Booking Terms.
14.2 You may not transfer a Booking to another person.
14.3 This contract is between you and us. No other person shall have any rights to enforce any of its term, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
14.4 Each of the paragraphs of these Booking Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
14.5 If we fail to insist that you perform any of your obligations under these Booking Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
14.6 Please note that these Booking Terms and the Contract are governed by English law. This means a Booking or a Contract and any dispute or claim arising out of or in connection with them will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
14.7 These Booking Terms do not affect your statutory rights under English Law.